Question 1

How does CloFin handle my data?

Accepted Answer

Everything we do with your personal data aims to guarantee you better management of your finances and give you access to an ever-improving service. To do this, we continuously invest in security, follow everything the law requires, especially Brazil's General Data Protection Law (LGPD), and adopt the best management and governance practices.

Question 2

Do you sell my data?

Accepted Answer

No! We never sell your personal data under any circumstances! When data sharing does occur, it aims to give you an ever-better experience and respects all the limits imposed by law.

Question 3

If I connect my bank account, can you move my banking data?

Accepted Answer

No! Neither we nor our partners can interfere with your assets or perform any transaction on your bank account, and we only have view-only access to your financial data. In addition, all your data is "scrambled" (encrypted) in our system, so we cannot see it, and we guarantee all the necessary security.

Question 4

Is my data really protected?

Accepted Answer

Yes! We adopt the best practices and technologies when handling your personal data, always thinking about your protection and ensuring your security. We adopt technical, administrative and organizational security measures to prevent unauthorized access, destruction, loss, alteration or any other form of irregular or unlawful processing. We use tools to identify and prevent vulnerabilities in our systems and maintain strict access control over personal data.

Question 5

How can I access my data?

Accepted Answer

Brazil's General Data Protection Law (LGPD) guarantees you certain rights regarding your personal data. You can confirm whether we process your personal data and request access to it at any time. Just contact us at privacy@clofin.com.br.

Question 6

Can I request the deletion of my data?

Accepted Answer

Yes! You have the right to ask us to anonymize or permanently delete your data if it becomes unnecessary or excessive for the purpose of processing, or if it is being processed in violation of the LGPD. To do so, contact us at privacy@clofin.com.br.

Question 7

Can I cancel my account at any time?

Accepted Answer

Yes! You can close your account at any time through the app settings. Upon cancellation, your data will be handled according to our privacy policy and you may request the complete deletion of your personal data.

Question 8

Do you send my information to anyone else?

Accepted Answer

We share your data only when strictly necessary, such as with service providers that help us operate the platform. It may also be necessary to send information to regulatory bodies or authorities when requested or required by law. Any sharing is done strictly to the extent necessary and following strict security and confidentiality standards.

Question 9

How can I contact you?

Accepted Answer

You can contact us at suporte@clofin.com.br for general questions or privacy@clofin.com.br for questions related to privacy and data protection.

Question 10

Does CloFin offer financial advice?

Accepted Answer

No. CloFin is a financial management tool and does not constitute financial, tax or investment advice. We recommend that you consult qualified professionals for specific financial guidance.

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